velrayproductsusa


Please note: all returns require a Return Merchandise Authorization or RMA number. You can request an RMA number by contacting the customer service department. In order to be eligible for a return, the item/s must be new and the packaging unopened. The item/s must also be returned within 30 days from the date of delivery. Missing kit items/opened items will not qualify for a refund. Returns are subject to a 15% restocking fee and return labels are the responsibility of the customer.


Note: should you ship an item to a freight forwarder, we will not warranty any products for damages.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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