{"id":14,"date":"2024-01-19T23:57:56","date_gmt":"2024-01-19T23:57:56","guid":{"rendered":"https:\/\/vel-rayproductsusa.com\/?page_id=14"},"modified":"2024-01-19T23:57:56","modified_gmt":"2024-01-19T23:57:56","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vel-rayproductsusa.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n<p><br \/>Please note: all returns require a Return Merchandise Authorization or RMA number. You can request an RMA number by contacting the customer service department. In order to be eligible for a return, the item\/s must be new and the packaging unopened. The item\/s must also be returned within 30 days from the date of delivery. Missing kit items\/opened items will not qualify for a refund. Returns are subject to a 15% restocking fee and return labels are the responsibility of the customer.<\/p>\r\n<p><br \/>Note: should you ship an item to a freight forwarder, we will not warranty any products for damages.<\/p>\r\n\r\n\r\n\r\n<h2>Shipping returns<\/h2>\r\n\r\n\r\n\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n\r\n\r\n\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n\r\n\r\n\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n\r\n\r\n\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n\r\n\r\n\r\n<h2>Need help?<\/h2>\r\n\r\n\r\n\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Please note: all returns require a Return Merchandise Authorization or RMA number. You can request an RMA number by contacting the customer service department. In order to be eligible for a return, the item\/s must be new and the packaging unopened. The item\/s must also be returned within 30 days from the date of delivery. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/pages\/14"}],"collection":[{"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":1,"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":6203,"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/6203"}],"wp:attachment":[{"href":"https:\/\/vel-rayproductsusa.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}